We want you to be confident when ordering Spartan Workwear. If there is a problem with your order, please contact us so we can help resolve it.
Change-of-mind returns
Unused and unbranded products may be returned within 14 days of delivery, provided they are:
- Unworn, unwashed and unused
- In their original condition
- Returned with all original tags and packaging
- Accompanied by proof of purchase
Customers are responsible for return delivery costs for change-of-mind returns. Original delivery charges are not refundable unless the product is faulty, incorrect or otherwise covered by the Australian Consumer Law.
Returns must be approved before products are sent back.
Sizing exchanges
If you have ordered the wrong size, an exchange may be available for unused and unbranded garments returned within 14 days of delivery.
Replacement products are subject to availability. Return and redelivery costs may apply.
Customised and branded products
Products that have been embroidered, printed, altered or otherwise customised cannot be returned or exchanged for change of mind, incorrect sizing or an ordering error.
This does not affect your rights if the product is faulty, does not match the approved order or fails to meet a consumer guarantee under the Australian Consumer Law.
Please check all product details, quantities, sizes, artwork and branding approvals carefully before production begins.
Faulty, damaged or incorrect products
If your order arrives faulty, damaged, incorrect or significantly different from what was approved, please contact us as soon as possible.
We may request:
- Your order or invoice number
- A description of the issue
- Clear photographs of the product and packaging
We may need to inspect the product before confirming the appropriate remedy.
Depending on the circumstances and your rights under the Australian Consumer Law, the remedy may include a repair, replacement, refund or another suitable solution. Spartan Workwear will cover reasonable return delivery costs where a product is confirmed to be faulty, damaged or incorrectly supplied.
Refunds
Once a return has been received and assessed, we will contact you with the outcome.
Approved refunds will be issued using the original payment method unless another method is agreed. Processing times may vary depending on your financial institution.
Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in this policy limits or excludes any rights or remedies available under the Australian Consumer Law.
How to request a return
Before returning a product, please email sales@spartanworkwear.com.au with your order details and the reason for the return.
We will review your request and provide return instructions. Products returned without prior approval may not be accepted.